Returns Policy
At Ceraltyle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy. Please review the following terms and conditions to understand how we handle returns.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of the delivery date.
- The product must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Gift cards
- Used or opened items
- Personalized or custom-made items
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or call +91 92899 71977 within 30 days of receiving your order.
- Provide your order number and details of the product you wish to return.
- You will receive instructions for returning the product, including a return shipping address.
- Return the item in its original packaging with all parts included.
4. Defective or Damaged Items
If your product is defective or damaged upon arrival, please contact us within 7 days of receiving the item. We will arrange a return or exchange, and you will not be responsible for return shipping fees.
5. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired product.
6. Contact Us
For any questions or concerns regarding our Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +91 92899 71977
Thank you for shopping with Ceraltyle!