Refund Policy
At Ceraltyle, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund policy. Please review the following terms and conditions to understand how we handle refunds.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The product must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Refundable Items
Certain items cannot be refunded, including:
- Gift cards
- Used or opened items
- Personalized or custom-made items
3. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] or call +91 92899 71977 within 30 days of receiving your order.
- Provide your order number and details of the product you wish to return.
- You will receive instructions for returning the product, including a return shipping address.
- Return the item in its original packaging with all parts included.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days.
4. Shipping Costs
- Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or damaged.
- Original Shipping: Shipping costs are non-refundable.
5. Defective or Damaged Items
If your product is defective or damaged upon arrival, please contact us within 7 days of receiving the item. We will arrange a return or exchange, and you will not be responsible for return shipping fees.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired product.
7. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at:
- Email: [email protected]
- Phone: +91 92899 71977
Thank you for shopping with Ceraltyle!